Comprehensive Coverage for Your Investment
Every timepiece from Lumien Shop comes with our comprehensive warranty program, designed to protect your investment and ensure lasting satisfaction. Our warranty goes beyond standard coverage, reflecting our commitment to exceptional service and the enduring quality of our curated collection.
Included with every new timepiece purchase
Enhanced coverage for complete peace of mind
Ultimate protection for discerning collectors
Complete coverage for all mechanical components, including automatic winding systems, chronograph functions, and complications.
Protection against manufacturing defects in case construction, crystal integrity, and crown functionality.
Guaranteed water resistance to manufacturer specifications when properly maintained through our service program.
Replacement of warranty cards, certificates of authenticity, and official documentation if lost or damaged.
All warranty work performed by manufacturer-certified watchmakers in our state-of-the-art facilities.
Only authentic manufacturer parts used in all repairs and services, maintaining value and integrity.
Access to authorized service centers worldwide through our extensive partner network.
Detailed estimates provided before any work begins, with photo documentation throughout.
Contact our warranty department via phone or email with your purchase details and description of the issue.
Receive prepaid shipping materials and send your timepiece for expert evaluation at no cost.
Receive detailed assessment and approve recommended service. Work begins immediately upon approval.
Rigorous testing ensures your timepiece meets original specifications before secure return shipping.
Activate your warranty and unlock exclusive benefits by registering your purchase.
Our warranty specialists are available to discuss protection options for your timepiece.